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Privacy

We respect your privacy.

Thornwillow is committed to protecting the privacy of all our customers. We have instituted measures designed to ensure that your personal information is secure, and is not disclosed to individuals or entities that are not authorized to receive it.

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from thornwillow.com and how we comply with the GDPR (General Data Protection Regulation) which came into effect on May 25th, 2018.

We are committed to protecting all personal data that we process and deploy adequate organizational and technical measures to prevent data breaches.

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:

“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. Our website uses a cookie control system, allowing the user to give explicit permission or to deny the use of /saving of cookies on their computer/device.

“Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

“Tags” and “pixels” are electronic files used to record information about how you browse the Site.

Collecting Order Information:

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit or debit card numbers), email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

  • Communicate with you;
  • Send you service messages by email, SMS or other ways;
  • Create and manage your account;
  • Respond to your inquiries;
  • Perform dynamic remarketing, conversion tracking
  • Screen our orders for potential risk or fraud; and
  • Provide you with marketing offers and updates.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

Your personal data that is forwarded to third parties, is only used to provide you with the services mentioned above. Primarily focusing on email marketing, it helps companies to validate your address, communication agencies to send you order confirmation, search engines to perform dynamic remarketing & conversion tracking, warehouse and distribution suppliers in connection with the delivery of your order. Payment service providers for your payment, Credit reference agencies for identity and credit checks and debt collection agencies.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.

WHAT ARE YOUR RIGHTS?

Right To Access:

You have the right to request information about the personal data we hold on you at any time. You can contact us and we will provide you with your personal data via e-mail.

Right To Portability:

Whenever Thornwillow processes your personal data, by automated means based on your consent or based on an agreement, you have the right to get a copy of your data transferred to you or to another party. This only includes the personal data you have submitted to us.

Right To Rectification:

You have the right to request rectification of your personal data if the information is incorrect, including the right to have incomplete personal data completed.

Right To Deletion:

You have the right to erase any personal data processed by us at any time except for the following situations:

  • you have an ongoing matter with Customer Service
  • you have an open order which has not yet been shipped or partially shipped
  • you have an unsettled debt with Thornwillow, regardless of the payment method
  • if you are suspected or have misused our services within the last four years
  • your debt has been sold to a third party within the last three years or one year for deceased customers
  • your credit application has been rejected within the last three months
  • if you have made any purchase, we will keep your personal data in connection with your transaction for bookkeeping purposes

REFUND POLICY

Please note that NO refund or cancellation can be made to a custom order once the production has begun (after the design gets approved by the customer). However, stock orders can be returned for a refund less a restocking fee and the cost of shipping. Also, stock items must be returned back at the press (in pristine condition) within 1 week from the receipt of your order. For stock orders, you can send your refund request at mail@thornwillow.com with your order reference number. You must also provide account/ email address (used for registering on our website) and any other relevant information required by Thornwillow.com.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information and personal details for our records unless and until you ask us to delete this information.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at mail@thornwillow.com.